Disclaimer
The AdviceKit Manchester website belongs to Manchester City Council. Every effort has been made by Manchester City Council to make sure that the information available on and through this website is accurate, up to date and reliable. However, we cannot guarantee that it will be without errors. The information contained on this site gives only general guidance on social welfare law issues as they relate only to the country of England of the United Kingdom. Availability of information is subject to change without notice. We cannot, under any circumstances, be held liable for any loss, damage or inconvenience arising as a consequence of any use or inability to use any information on this website. We cannot be held responsible for any loss, damage or inconvenience arising as a consequence of us not responding to an email enquiry for advice.
Advice Agency Search
Manchester City Council has made every effort to make sure that the details provided are a true and accurate record of the organisations listed. This list does not represent a recommendation from Manchester City Council for any of the organisations listed, other than those managed directly by Manchester City Council. Manchester City Council will not accept liability for any loss or damage or inconvenience howsoever caused arising through contact with any non-Manchester City Council organisation listed.
Links
This site contains links to other sites on the Internet. We do not endorse these sites or guarantee their authenticity or accuracy. We are not responsible for their content or their accessibility to people with disabilities. If you access these sites you do so at your own risk. We cannot be held responsible for any loss, damage or inconvenience caused or alleged to have been caused to a user in connection with such linked sites.
If you find a broken link or you think the site has inappropriate content, please email us with the information.
Privacy
Under the Data Protection Act, we have a legal duty to protect any personal information we collect from you. We are committed to safeguarding your privacy while providing a high quality of service.
We automatically collect statistical data about usage patterns on our website. This information is not used to identify any individual. It is only collected to provide us with an understanding of the areas of interest on our site and kept for as long as required for this purpose.
If you provide us with personal information eg when using the email service, by using an electronic form, or by using our interactive advice services, any personal information you supply will only be used to provide the information or service you have requested. Personal information is not disclosed to third parties unless this is indicated on the web page and / or relevant form at the point of collecting information from you, or as required by law, or by agreement with you. We will treat your personal information as confidential and your details will not be sold to anyone.
This privacy policy only covers the AdviceKit Manchester website at http://www.advicekit.info. This website contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of other such sites and if you use another site you do so at your own risk. This privacy statement applies solely to information collected by this website.
Notification of changes
From time to time it will be necessary to update this Privacy Policy. If we decide to change our privacy policy we will indicate that changes have been made on the AdviceKit Manchester home page. We will use information in accordance with the privacy policy in force at the time the information was collected.
Emails and Online Adviser Service
We can only deal with emails and online advice queries from residents of the City of Manchester. Please supply your postcode when you send your query or book an advice session. Currently, we offer an email service that provides advice that relates to the law on debt, housing, consumer and welfare rights related issues in England in the United Kingdom. We may be able to answer queries about other social welfare law issues but cannot guarantee this. Follow this link for information about the areas of law covered by the Online Adviser Service.
Please supply as much detail about your situation and the nature of your enquiry as possible. In particular, we may need to know about any key dates or deadlines that might affect your situation. This will allow our Online Advisers to try and give useful advice in return.
We aim to reply to email enquiries within 5 working days but we cannot guarantee this. We cannot be held responsible for any loss, damage or inconvenience arising as a consequence of us not responding to an email enquiry for advice. If your situation is urgent we advise that you contact an adviser.
Any email received by us that we decide contravenes our equal opportunities policy will be sent a standard response to that effect and no further reply will be given.
If you are using the Online Adviser Service we ask that you read and agree to the terms of use (external website).
By making an enquiry by email you agree to us replying to the email address that you have given us. You may also have given us your email address with permission to contact you for feedback if you book an online advice session. Please be aware that our email software allows us to view the return email address that you have given us. You need to be aware that our email reply may not be completely confidential if you share an email address at home or at work or if your own email account is not secure. Also, the AdviceKit Manchester email address may be automatically recorded in your email address book.
We keep your enquiry and / or details of your advice session on our system for a minimum of two years (up to a maximum of six years if your enquiry is deemed to be a complex case) under the Data Protection Act Guidelines. You have the right to request a copy of your file by writing to us at:
AdviceKit Manchester
Room 1018
Town Hall Extension
PO Box 536
M60 2AF
Please contact us if you do not want us to keep your details on file. If we do not hear from you we will take it that you have no objection to us keeping your details on file.
For more information please read our frequently asked questions about email advice.
For more information please read our frequently asked questions about the Online Adviser Service.
Copyright
These pages, unless otherwise stated, are copyright and protected under national laws and international treaties worldwide. All rights reserved. Copyright in all materials and / or works comprising or containing within this website remains with Manchester City Council and other copyright owner(s) as specified.
The material may be reproduced free of charge in any format or media without specific permission for non-commercial use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source and copyright status must be acknowledged. The permission to reproduce material on this site belonging to Manchester City Council does not extend to any material on this site which is identified as being the copyright of a third party. You accept all risk from downloading, installing or using the material. Manchester City Council will not be responsible for damage, including damage caused by viruses, to your computer or software or any losses suffered by you as a result of downloading, installing or using the material.
No part of this site may be distributed or copied for any commercial purpose.
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